Start your Scale trial and understand expiry
Seven days, local promotional credit, no card and no automatic paid subscription. See which features need a paid plan.
CategoryPlans, credits and billing
Steps5
Checklist5 verification points
Need help?Use workspace support
Check eligibility and verify your email
The trial is for eligible first-time Flex customers with a verified email, once per customer and workspace. An owner or manager can activate it. Open Billing → Plans → Start my 7-day free trial.
Start when your files are ready
Read the confirmation and start your seven days. The UK promotional balance is £10; fixed local amounts vary by region. Trial credit has no cash value. It does not renew or replenish.
Know the paid-feature exclusions
The trial includes Scale workspace access, but Copilot, extra dashboard views, CSV export, supplier intake and store publishing require a paid subscription. SFTP requires provisioning.
Choose what happens next
After seven days your workspace returns to Flex and unused trial credit expires. Your files and purchased credit remain. You can keep ordering on Flex or separately choose a paid plan.
Understand the optional introductory offer
After starting a trial, eligible workspaces may unlock an introductory Scale offer on day four (72 hours after activation) or after a first completed order. In the UK it is £149 total for the first three calendar months of subscription, then £299/month until cancelled. Editing and applicable taxes are separate. Local amounts, eligibility, dates and renewal terms appear in Billing before payment.
Answers for this topic
01Does the trial charge my card?＋
No card is required and no paid subscription starts automatically.
02Does the introductory offer start automatically?＋
No. You must choose it, accept the renewal disclosure and complete checkout. It is available only when Billing confirms eligibility.
03Does upgrading extend unused trial credit?＋
No. Promotional credit keeps its original seven-day expiry.
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