Cancel a subscription or request a refund
Stop the next renewal, check your access end date, and raise a refund request with the right payment or order reference.
CategoryPlans, credits and billing
Steps4
Checklist4 verification points
Need help?Use workspace support
Open your subscription
Sign in as a workspace owner or manager and open Billing. Select Plans → Manage subscription to open the billing portal, or choose Move to Flex.
Review the cancellation date
Confirm the displayed renewal cancellation. Paid access remains until the current billing period ends, then the workspace returns to Flex. Your files and purchased credit remain.
Verify the result
Return to Billing and check that the plan shows its scheduled end date. Cancelling renewal does not by itself refund a past payment or stop an existing production order.
Ask about a refund or disputed charge
Open workspace support with the invoice or order reference, amount, date and reason. Refund eligibility depends on the service terms, work already authorised and any applicable rights. Do not email card details. For an editing defect, request a correction against the approved specification.
Answers for this topic
01Will cancellation delete my files?＋
Cancellation of renewal does not delete your files or purchased credit. Separate retention policies still apply.
02Are all payments automatically refundable?＋
No automatic refund is promised. Support reviews the payment and order against the applicable terms.
03Can I stop the £149 introductory subscription renewing?＋
Manage renewal in Billing before the displayed first standard renewal date. Check the cancellation confirmation.
STILL NEED HELP?
Keep your question with the right order.
Sign in for help with an existing order, or email help@rupato.com for account and pre-sales questions.
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