Resolve failed, pending or duplicate payments
Check billing status before retrying a payment. Find the invoice, credit entry and order reference needed for support.
CategoryPlans, credits and billing
Steps4
Checklist4 verification points
Need help?Use workspace support
Check Billing first
Open Billing → History and the affected order. A bank authorisation can appear before a completed payment. Check the confirmed status and credit activity before paying again.
Correct the billing profile
Verify your legal billing country, address and workspace currency. Use the secure payment page for card details. If your bank declines the payment, follow its authentication instructions or contact the bank.
Keep the payment reference
If payment completed but credit or a plan has not updated, keep the invoice or payment reference and contact workspace support. Avoid repeating the same purchase while the first result is uncertain.
Report a suspected duplicate
Share the two references, amounts and dates with support. Do not send card numbers, security codes or bank-login details. Support can reconcile the records and explain the next step.
Answers for this topic
01Does closing checkout mean I paid?＋
No. Confirm the result in Billing and with your payment provider.
02Why did the available balance not change?＋
The payment may still be processing or may have failed. Check History and contact support if a completed payment is missing.
STILL NEED HELP?
Keep your question with the right order.
Sign in for help with an existing order, or email help@rupato.com for account and pre-sales questions.
Open workspace support ↗