PLANS, CREDITS AND BILLING · SUPPORT

Understand plans, editing charges and invoices

Subscriptions pay for workspace tools and lower production rates. Editing is charged separately. Find your credit balance, rate card and invoices in Billing.

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CategoryPlans, credits and billing
Steps4
Checklist5 verification points
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01

Compare the monthly fee and editing rate

Open Billing → Plans to compare the local monthly subscription and plan limits. Flex has no monthly fee. Studio and Scale renew monthly until cancelled; editing, extras and applicable taxes are additional.

02

Review the order total

Choose your service, upload the intended files and check the final image count, turnaround and extras before confirming production. A subscription does not include unlimited edits or production credit.

03

Check trial and purchased credit

Billing shows promotional and purchased balances separately. Eligible trial credit is used first and expires seven days after activation. Purchased credit does not expire.

04

Download the correct invoice

Open Billing → History to find invoices and credit activity. Save your legal company name, billing address, country and tax details in Settings before checkout. A credit ledger entry is not a tax invoice.

COMMON QUESTIONS

Answers for this topic

01Does paying for Scale include editing?+

No. The subscription unlocks workspace features and reduced rates. Production editing and applicable taxes are separate.

02Can I change billing currency?+

The saved billing country determines workspace currency. Once financial activity exists, contact support for a correction rather than creating inconsistent records.

03Where do I cancel?+

Open Billing → Plans and use Manage subscription or choose Move to Flex. Review the displayed effective date. See the cancellation guide for details.

STILL NEED HELP?

Keep your question with the right order.

Sign in for help with an existing order, or email help@rupato.com for account and pre-sales questions.

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